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# V2Ray 用户支持 (User Support)
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**English reader please skip to the [English section](#way-to-get-support) below**
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## 获得帮助信息的途径
您可以从以下渠道获取帮助:
1. 官方网站:[v2ray.com](https://www.v2ray.com)
1. Github[Issues](https://github.com/v2ray/v2ray-core/issues)
1. Telegram[主群](https://t.me/projectv2ray)
## Github Issue 规则
1. 请按模板填写 issue
1. 配置文件内容使用格式化代码段进行修饰(见下面的解释);
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1. 在提交 issue 前尝试减化配置文件,比如删除不必要 inbound / outbound 模块;
1. 在提交 issue 前尝试确定问题所在,比如将 socks 代理换成 http 再次观察问题是否能重现;
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1. 配置文件必须结构完整,即除了必要的隐私信息之外,配置文件可以直接拿来运行。
**不按模板填写的 issue 将直接被关闭**
## 格式化代码段
在配置文件上下加入 Markdown 特定的修饰符,如下:
\`\`\`javascript
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{
// 配置文件内容
}
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\`\`\`
## Way to Get Support
You may get help in the following ways:
1. Office Site: [v2ray.com](https://www.v2ray.com)
1. Github: [Issues](https://github.com/v2ray/v2ray-core/issues)
1. Telegram: [Main Group](https://t.me/projectv2ray)
## Github Issue Rules
1. Please fill in the issue template.
1. Decorate config file with Markdown formatter (See below).
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1. Try to simplify config file before submitting the issue, such as removing unnecessary inbound / outbound blocks.
1. Try to determine the cause of the issue, for example, replacing socks inbound with http inbound to see if the issue still exists.
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1. Config file must be structurally complete.
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**Any issue not following the issue template will be closed immediately.**
## Code formatter
Add the following Markdown decorator to config file content:
\`\`\`javascript
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{
// config file
}
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\`\`\`