f8bddf7e5a
Refer to the project homepage for the complete changelog. This port now comes into 5 subpackages (ala Fedora): - main: complete hplip functionnalities - hpijs: deprecated hpijs printer driver - hpcups: new-gen printer driver - libs: libraries and helpers used by other subpackages - gui: graphical tools (systray applet...) It seems this version works a least as good as the previous one we had in-tree. I could use some feedbacks for the fancier stuffs that hplip provides (besides regular printing using hpcups and/or hpijs), like printer communication, ink levels... because I have no hp equipment, but at least, there was no regression reported. (some features are Linux-only and are expected not to work) Tested by several, thanks!
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48 lines
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$OpenBSD: patch-doc_troubleshooting_html,v 1.1 2009/07/13 08:14:28 ajacoutot Exp $
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--- doc/troubleshooting.html.orig Thu Jun 25 21:04:33 2009
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+++ doc/troubleshooting.html Thu Jul 2 17:28:48 2009
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@@ -25,7 +25,7 @@ section describes what is currently enabled or disable
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example if you are having a problem setting up your parallel printer
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check to be sure that pp-build=yes--if it does not you'll need to
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reinstall hplip and enable parallel support.<span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"></span></span></span><br></span><h3 class="showhide_heading" id="System_Defaults">I/O Problems (Printer is not detected)</h3>
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-<p>If the printer is not being detected by hp-setup check the following items:</p><p style="font-style: italic;">Is the printer supported by HPLIP?</p><p style="font-style: italic;">Is the printer powered on?</p><p style="font-style: italic;">Is the printer connected correctly with the proper type of cable?</p><p style="font-style: italic;">Is the printer in an error state? (i.e. out of paper, out of ink, etc.)</p><p style="font-style: italic;">Is the cable (usb/parallel/ethernet) in good working condition?</p><p><span style="font-weight: bold;">USB</span></p><p>If you run "/usr/lib/cups/backend/hp" you should get output similar to the following:</p><span style="font-style: italic;">
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+<p>If the printer is not being detected by hp-setup check the following items:</p><p style="font-style: italic;">Is the printer supported by HPLIP?</p><p style="font-style: italic;">Is the printer powered on?</p><p style="font-style: italic;">Is the printer connected correctly with the proper type of cable?</p><p style="font-style: italic;">Is the printer in an error state? (i.e. out of paper, out of ink, etc.)</p><p style="font-style: italic;">Is the cable (usb/parallel/ethernet) in good working condition?</p><p><span style="font-weight: bold;">USB</span></p><p>If you run "${LOCALBASE}/libexec/cups/backend/hp" you should get output similar to the following:</p><span style="font-style: italic;">
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direct
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hp:/usb/HP_Color_LaserJet_CP1515n?serial=00XXXXXXXXXX "HP Color
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LaserJet CP1515n" "HP Color LaserJet CP1515n USB
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@@ -42,28 +42,28 @@ enterprises.11.2.3.9.1.1.7.0
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LaserJet
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3380;CLS:PRINTER;DES:Hewlett-Packard LaserJet
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-3380;MEM:23MB;COMMENT:RES=1200x1;" </span><br><br>If it does not there may be an snmp problem on your system and/or network.<br><br><span style="font-weight: bold;">Parallel<br><br></span>Was HPLIP installed with parallel support? Run hp-check -t and look in the for the following output:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.<br> [configure]<br> network-build=yes<br> pp-build=no<br> gui-build=yes<br> scanner-build=yes<br> fax-build=yes<br> dbus-build=yes<br> cups11-build=no<br> doc-build=yes<br> shadow-build=no<br> foomatic-drv-install=yes<br> foomatic-ppd-install=no<br> foomatic-rip-hplip-install=yes<br> internal-tag=2.8.5.23<br></span><span style="font-style: italic;"></span><br>Find the section:<br><br><span style="font-style: italic;"> pp-build=no<br><br><span style="font-style: italic;"></span></span>This should be "<span style="font-style: italic;">pp-build=yes</span>".<br><br>Is the ppdev module loaded?<br><br>Look for the output results from the hp-check -t for the following:<br><br><span style="font-style: italic;"> Checking for dependency: ppdev - Parallel port support kernel module....</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found.</span><br><span style="font-weight: bold;"><span style="font-weight: bold;"><br></span></span>If you are missing the ppdev module you can try running:<br><br> <span style="font-style: italic;">modprobe ppdev</span><br><br>Is your parallel port set to ECP mode in the BIOS?<br><br>If you run /usr/lib/cups/backend/hp do you should get an output similar to the following:<br><br><span style="font-style: italic;">
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+3380;MEM:23MB;COMMENT:RES=1200x1;" </span><br><br>If it does not there may be an snmp problem on your system and/or network.<br><br><span style="font-weight: bold;">Parallel<br><br></span>Was HPLIP installed with parallel support? Run hp-check -t and look in the for the following output:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.<br> [configure]<br> network-build=yes<br> pp-build=no<br> gui-build=yes<br> scanner-build=yes<br> fax-build=yes<br> dbus-build=yes<br> cups11-build=no<br> doc-build=yes<br> shadow-build=no<br> foomatic-drv-install=yes<br> foomatic-ppd-install=no<br> foomatic-rip-hplip-install=yes<br> internal-tag=2.8.5.23<br></span><span style="font-style: italic;"></span><br>Find the section:<br><br><span style="font-style: italic;"> pp-build=no<br><br><span style="font-style: italic;"></span></span>This should be "<span style="font-style: italic;">pp-build=yes</span>".<br><br>Is the ppdev module loaded?<br><br>Look for the output results from the hp-check -t for the following:<br><br><span style="font-style: italic;"> Checking for dependency: ppdev - Parallel port support kernel module....</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found.</span><br><span style="font-weight: bold;"><span style="font-weight: bold;"><br></span></span>If you are missing the ppdev module you can try running:<br><br> <span style="font-style: italic;">modprobe ppdev</span><br><br>Is your parallel port set to ECP mode in the BIOS?<br><br>If you run ${LOCALBASE}/libexec/cups/backend/hp do you should get an output similar to the following:<br><br><span style="font-style: italic;">
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direct
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hp:/par/HP_LaserJet?serial=00XXXXXXXXXX "HP
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LaserJet" "HP LaserJet PAR 00XXXXXXXXXX HPLIP"
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"MFG:HP;MDL:HP
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-LaserJet ;CLS:PRINTER;DES:HP LaserJet ;SN:00XXXXXXXXXX;"</span><br><br>If the /usr/lib/cups/backend/hp does not detect the printer, HPLIP will not function.<h3 class="showhide_heading" id="Add_ons">Functionality Problems (print, scan, fax)</h3>
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-<p style="font-weight: bold;">Print</p><p>Is the printer on-line and not in an error state?</p><p>If you run hp-check -t, are there any problems reported?</p><p>In the "hp-check -t", verify that the printer is configured:</p><p>Verify in the section DISCOVERED USB DEVICES that the printer is displayed.</p><p>Verify in the section INSTALLED CUPS PRINTER QUEUES that the printer queue is displayed.</p><p>Verify on the line PPD: that the ppd file matches the printer model.</p>Example:<br><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | DISCOVERED USB DEVICES |</span><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> No devices found.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | INSTALLED CUPS PRINTER QUEUES |</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Photosmart_3300</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Printer</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hp: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hp:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP PhotoSmart 3300 Foomatic/hpijs, hpijs 2.8.2.10 - HPLIP 2.8.2</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300 is idle. enabled since Tue 27 May 2008 01:58:02 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Are you able to print from any application?<br><br>View the syslog and try to print do you see any errors?<br><br> Run:<br> <span style="font-style: italic;"> tail -f /var/log/messages</span><p>The
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+LaserJet ;CLS:PRINTER;DES:HP LaserJet ;SN:00XXXXXXXXXX;"</span><br><br>If the ${LOCALBASE}/libexec/cups/backend/hp does not detect the printer, HPLIP will not function.<h3 class="showhide_heading" id="Add_ons">Functionality Problems (print, scan, fax)</h3>
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+<p style="font-weight: bold;">Print</p><p>Is the printer on-line and not in an error state?</p><p>If you run hp-check -t, are there any problems reported?</p><p>In the "hp-check -t", verify that the printer is configured:</p><p>Verify in the section DISCOVERED USB DEVICES that the printer is displayed.</p><p>Verify in the section INSTALLED CUPS PRINTER QUEUES that the printer queue is displayed.</p><p>Verify on the line PPD: that the ppd file matches the printer model.</p>Example:<br><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | DISCOVERED USB DEVICES |</span><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> No devices found.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | INSTALLED CUPS PRINTER QUEUES |</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Photosmart_3300</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Printer</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hp: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hp:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: ${SYSCONFDIR}/cups/ppd/Photosmart_3300.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP PhotoSmart 3300 Foomatic/hpijs, hpijs 2.8.2.10 - HPLIP 2.8.2</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300 is idle. enabled since Tue 27 May 2008 01:58:02 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Are you able to print from any application?<br><br>View the syslog and try to print do you see any errors?<br><br> Run:<br> <span style="font-style: italic;"> tail -f /var/log/messages</span><p>The
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possible errors presented in the "messages" log can be varied.
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You may need to reference your Linux distribution documentation
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for more information.</p><p>View the cups log and try to print do you see any errors?</p><p>To view the cups log:<br> <span style="font-style: italic;">Edit
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-the file /etc/cups/cupsd.conf to change the loglevel to debug, then
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+the file ${SYSCONFDIR}/cups/cupsd.conf to change the loglevel to debug, then
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restart cups /etc/init.d/cups restart (or the command may be /etc/init.d/cupsys
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restart depending on your system configuration).</span></p><p style="font-weight: bold;">Scan</p>Is the printer on-line and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>Within
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the "hp-check -t" output, verify that the sane is configured correctly
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in the SANE CONFIGURATION section. Here is an example of what you
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-should see after running hp-check -t:<br><br><span style="font-style: italic;"> 'hpaio' in '/etc/sane.d/dll.conf'...</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found. SANE backend 'hpaio' is properly set up.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Checking output of 'scanimage -L'...</span><br style="font-style: italic;"><span style="font-style: italic;"> </span><br style="font-style: italic;"><span style="font-style: italic;"> No scanners were identified. If you were expecting something different,</span><br style="font-style: italic;"><span style="font-style: italic;"> check that the scanner is plugged in, turned on and detected by the</span><br style="font-style: italic;"><span style="font-style: italic;"> sane-find-scanner tool (if appropriate). Please read the documentation</span><br style="font-style: italic;"><span style="font-style: italic;"> which came with this software (README, FAQ, manpages).</span><br><br>If
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+should see after running hp-check -t:<br><br><span style="font-style: italic;"> 'hpaio' in '${SYSCONFDIR}/sane.d/dll.conf'...</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found. SANE backend 'hpaio' is properly set up.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Checking output of 'scanimage -L'...</span><br style="font-style: italic;"><span style="font-style: italic;"> </span><br style="font-style: italic;"><span style="font-style: italic;"> No scanners were identified. If you were expecting something different,</span><br style="font-style: italic;"><span style="font-style: italic;"> check that the scanner is plugged in, turned on and detected by the</span><br style="font-style: italic;"><span style="font-style: italic;"> sane-find-scanner tool (if appropriate). Please read the documentation</span><br style="font-style: italic;"><span style="font-style: italic;"> which came with this software (README, FAQ, manpages).</span><br><br>If
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you do not see this or get an error, edit the dll.conf file and add
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hpaio. If the scanner is not detect using the scanimage be
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sure that the printer is supported and working correctly.<br><p style="font-weight: bold;">Fax </p>Is the printer powered on and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>If
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you run hp-check -t is there a fax queue installed? You should
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-see output similar to the following after running hp-check -t:<br><br><span style="font-style: italic;"> Photosmart_3300_fax</span><br style="font-style: italic;"><span style="font-style: italic;"> -------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hpfax: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300_fax.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300_fax is idle. enabled since Thu 22 May 2008 01:32:01 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Is the phone line connected to the multifunction printer?<br><br>Can you fax a different document? (i.e. ensure that this is not a document-specific problem)<br><br>Is the receiving fax machine or device on-line and able to accept faxes?<br><h3 class="showhide_heading" id="Add_ons"><br></h3>
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+see output similar to the following after running hp-check -t:<br><br><span style="font-style: italic;"> Photosmart_3300_fax</span><br style="font-style: italic;"><span style="font-style: italic;"> -------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hpfax: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: ${SYSCONFDIR}/cups/ppd/Photosmart_3300_fax.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300_fax is idle. enabled since Thu 22 May 2008 01:32:01 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Is the phone line connected to the multifunction printer?<br><br>Can you fax a different document? (i.e. ensure that this is not a document-specific problem)<br><br>Is the receiving fax machine or device on-line and able to accept faxes?<br><h3 class="showhide_heading" id="Add_ons"><br></h3>
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<p>
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</p>
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