2001-01-12 12:14:51 -05:00
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GNATS is a bug-tracking tool designed for use at a central support
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site. Software users who experience problems use electronic mail
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to communicate these problems to the maintainers of that software;
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2001-01-12 12:14:51 -05:00
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GNATS partially automates the tracking of these problems by:
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- organizing problem reports into a database and notifying responsible
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parties of suspected bugs;
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- allowing support personnel and their managers to edit, query and
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report on accumulated bugs; and
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- providing a reliable archive of problems with a given program and a
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history of the life of the program by preserving its reported
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problems and their subsequent solutions.
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