2014-04-26 14:52:28 +00:00
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support
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2014-04-26 15:54:15 +00:00
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n. After-sale handholding; something many software vendors promise but few
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deliver. To hackers, most support people are useless because by the time a
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hacker calls support he or she will usually know the software and the
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relevant manuals better than the support people (sadly, this is not a joke
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or exaggeration). A hacker's idea of support is a tete--tete with the
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software's designer.
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