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+# V2Ray 用户支持 (User Support)
+
+**English reader please skip to the English section below**
+
+## 获得帮助信息的途径
+
+您可以从以下渠道获取帮助：
+
+1. 官方网站：[v2ray.com](https://www.v2ray.com)
+1. Github：[Issues](https://github.com/v2ray/v2ray-core/issues)
+1. Telegram：[主群](https://t.me/projectv2ray)
+
+## Github Issue 规则
+
+1. 请按模板填写 issue；
+1. 配置文件内容使用格式化代码段进行修饰（见下面的解释）；
+1. 在提交 issue 前尝试减化配置文件（如下）：
+  * 删除不必要 inbound / outbound 模块；
+  * 删除不必要的路由项；
+1. 在提交 issue 前尝试确定问题所在，比如：
+  * 将 socks 代理换成 http 再次观察问题是否能重现；
+  * 更改加密方式再次观察问题是否能重现；
+1. 配置文件必须结构完整，即除了必要的隐私信息之外，配置文件可以直接拿来运行。
+
+**不按模板填写的 issue 将直接被关闭**
+
+## 格式化代码段
+
+在配置文件上下加入 Markdown 特定的修饰符，如下：
+
+\`\`\`javascript
+{
+  // 配置文件内容
+}
+\`\`\`
+
+## Way to Get Support
+
+You may get help in the following ways:
+
+1. Office Site: [v2ray.com](https://www.v2ray.com)
+1. Github: [Issues](https://github.com/v2ray/v2ray-core/issues)
+1. Telegram: [Main Group](https://t.me/projectv2ray)
+
+## Github Issue Rules
+
+1. Please fill in the issue template.
+1. Decorate config file with Markdown formatter (See below).
+1. Try to simplify config file before submitting the issue, such as:
+  * Removing unnecessary inbound / outbound blocks.
+  * Removing unnecessary routing rules.
+1. Try to determine the cause of the issue, for example:
+  * Replacing socks inbound with http inbound to see if the issue still exists.
+  * Changing encryption methods to see if the issue still exists.
+
+**Any issue not following the issue template will be closed immediately.**
+
+## Code formatter
+
+Add the following Markdown decorator to config file content:
+
+\`\`\`javascript
+{
+  // config file
+}
+\`\`\`