bob

n. At Demon Internet , all tech support personnel are called Bob. (Female
support personnel have an option on Bobette ). This has nothing to do with
Bob the divine drilling-equipment salesman of the Church of the SubGenius.
Nor is it acronymized from Brother Of BOFH , though all parties agree it
could have been. Rather, it was triggered by an unusually large draft of new
tech-support people in 1995. It was observed that there would be much
duplication of names. To ease the confusion, it was decided that all support
techs would henceforth be known as Bob , and identity badges were created
labelled Bob 1 and Bob 2. ( No, we never got any further reports a witness).
The reason for Bob rather than anything else is due to a luser calling and
asking to speak to Bob , despite the fact that no Bob was currently working
for Tech Support. Since we all know the customer is always right , it was
decided that there had to be at least one Bob on duty at all times, just in
case. This sillyness snowballed inexorably. Shift leaders and managers began
to refer to their groups of bobs. Whole ranks of support machines were set
up (and still exist in the DNS as of 1999) as bob1 through bobN. Then came
alt.tech-support.recovery , and it was filled with Demon support personnel.
They all referred to themselves, and to others, as bob , and after a while
it caught on. There is now a Bob Code describing the Bob nature.